Privacy Policy

Last Updated: 1 April 2025

At Decotella Ltd., we’re committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with us, whether through our website, enquiries, or purchases.

Information We Collect

We may collect:

Personal Details: Name, email, phone number, and address when you submit a lead form, place an order, or contact us.
Technical Data: IP address, browser type, and device details via cookies or analytics when you visit our site.
Preferences: Details about your interests in our velvet wall panels, slatted designs, bioethanol fires, or headboards

How We Use Your Information

Your data helps us:

Process orders and deliver products.
Respond to enquiries and provide tailored advice.
Improve our website and services.
Send marketing updates (with your consent).

Legal Basis

We process data based on:

Consent (e.g., marketing opt-ins).
Contract (e.g., fulfilling orders).
Legitimate interest (e.g., site analytics).

Sharing Your Information

We may share data with:

Delivery partners to ship your goods.
Trusted service providers (e.g., payment processors).
Legal authorities if required by law.

Data Security

We use robust measures to protect your information, but no online system is fully secure. We strive to keep your data safe.

Your Rights

Under GDPR, you can:

Access, correct, or delete your data.
Object to or restrict processing.
Withdraw consent anytime.
Contact us at [insert email] to exercise these rights.

Retention

We keep data only as long as needed—typically 6 years for orders, or until you unsubscribe from marketing.

Cookies

Our site uses cookies for functionality and analytics. You can manage preferences via your browser.